General Terms and Conditions

§ 1 General

For orders you have about this Shop online, only the following apply Conditions in the version valid at the time of the order. Deviating or supplementary agreements require the express written consent of the BigTwin Motorcycles Group. The contract language is German.

§ 2 Order, Conclusion of contract, prices

Your order is binding. With By placing the order you also declare that you are solvent and willing to pay. We reserve ourselves, if unfounded Non-payment of the purchase price to reimburse criminal charges. Your Order is a binding offer. We can offer this within two weeks by sending an order confirmation accept or within this period send the ordered goods. All prices are - unless otherwise stated - Final prices in Euro including the applicable value added tax. at Orders without express price maintenance are subject to the prices during the day the delivery. This also applies to partial deliveries. Should be between Ordering and delivery significant price increases occurred We will inform you before delivery and for confirmation ask the new price. The price of you will not be within confirmed by 5 working days, the purchase contract is not concluded. The You can find the validity of temporary offers wherever they are be presented in the shop.

§ 3 Terms of Delivery

You have the choice to deliver your goods personally and free of charge pick us up at the store or have them sent to you. If you have the goods sent to you, shipping costs - Height at execution of the order can be seen - on. Regarding We reserve the right to make changes to the products and merchandise offered especially in the course of technical progress and that especially regarding the texture, color, weight, Dimensions, design or similar features as far as this is Consideration of the interests of the buyer is reasonable. We however, assure expressly consistent product quality.

§ 4 delivery times

Ordered goods can i.d.R. within the specified in the description of each item Delivery time to be picked up, counted from receipt of order. When shipping In addition there is a shipping time of about 3-5 days. at Delivery delays will be informed immediately by email. Should an ordered item or replacement item that you order we do not want to be deliverable, so we are entitled to withdraw from the Contractual obligation to deliver; we commit ourselves At the same time, you immediately about the unavailability inform and any compensation received immediately refund.

§ 4.1. Seasonal Goods

Seasonal Goods is as such marked. Either the seasonal goods are directly in the Product description marked or is the corresponding category "seasonal goods". Seasonal goods can be bought in the Online shop to be pre-ordered, however, the delivery takes place only when the goods are available. The BigTwin Motorcycles Group has does not affect the timing of availability and the Availability itself.

§ 5 Delivery, delivery dates and Information, refusal of acceptance

Unless otherwise agreed, the delivery is made to those specified by the customer Conditions - pickup or shipping to the specified Delivery address. Partial deliveries remain reserved. All Delivery dates and information that has been given are not binding. Prescribed delivery times on the part of the customer do not mean delivery promise.

§ 6 Prices

  • All prices are for self-collectors within Germany Final prices including the currently valid VAT rate.
  • For shipping, the shipping costs are included in the the order is valid.

§ 7 Terms of Payment

Depending on delivery location and order value will be in the order process the possible Payment options are displayed for selection. You can pay on delivery, Pay by credit card or direct debit. Any expenses go at your expense. Deliveries by direct debit take place in Foreign countries only by special agreement. We reserve ourselves Furthermore, to limit the possible modes of payment.

§ 8 Due date and payment, arrears

Bills of the BigTwin Motorcycles Group are due immediately and without any deduction payable. If the direct debit has been agreed, the Debit of the account after shipping the goods. By a chargeback our account costs are plus one Processing fee invoiced. If you per Paying credit card, the charge is made on the day of Accounting. From the 30th day after the invoice date is the BigTwin Motorcycles Group entitled to default interest of 5.5% above the base rate announced by the Deutsche Bundesbank P.A. to promote. If the BigTwin Motorcycles Group demonstrably higher default damage has arisen, we are entitled to this to assert. A previous reminder is not required (§ 286 Abs. 2 Nr. 1 BGB) Written reminders will be charged sent. Incoming payments after reminders are first on the Costs, then interest, and finally the principal recorded (§ 367 Abs. 1 BGB). Come to your payment obligation despite being warned, we will have a third party (lawyer, Debt collection service provider) with the collection of the claim. Resulting additional costs are to be borne by you. At the same time we reserve the right to add an entry to the Schufa apply. In case of fraud, we will in any case Filed a complaint with the competent prosecutor.

§ 9 Offsetting, retention

The right to Offsetting can only be perceived if the counterclaims legally established or recognized by us. Besides that is the exercise of a right of retention is permissible only insofar as the counterclaim is based on the same contractual relationship.

§ 10 Retention of title

The ownership of the delivered products is only with full payment of Purchase price on you over.

§ 11 Warranty for defects and Liability

For all during the legal Warranty period of currently 24 months occurring defects of The purchased goods are subject to the statutory claims to Remedy, on removal of defects / new delivery and - at Presence of legal requirements - the more extensive Claims for reduction or withdrawal as well as on Compensation, including compensation for damage instead of Fulfillment and replacement of your futile expenses. So far we or the manufacturer you without prejudice to the existing legal claims grant a more extensive guarantee the details from the warranty conditions, which correspond to each supplied with the product. Guarantee claims exist without prejudice to legal claims / rights. Should be delivered Articles have obvious material or manufacturing defects, So please reclaim such errors as soon as possible across from. In case of damage in transit, the damage is in addition to the To report delivery service. Over obvious damage is one Have damage record recorded. The omission of this complaint however, has no consequences for your legal claims. For slightly negligent breaches of duty is limited to our Liability and that of our vicarious agents on the foreseeable contract typical, immediate average damage. At easy negligent breaches of duty of non-contractual Obligations by transfer of which the performance of the contract is not endangered, we are liable as well as our vicarious agents Not. The foregoing limitations of liability do not affect yours Claims arising from product liability or warranty.

§ 12 Right of Revocation and Cancellation Policy

The Consumer (§ 13 BGB) is granted a right of withdrawal according to § 355 BGB, the within fourteen days of receipt of the delivery is. From exchange and return are excluded: Special designs, audio or video recordings and software, if and as soon as the delivered data carrier from the consumer have not been unsealed to our regular Delivery program include (not listed in our catalogs) and which were ordered at the request of the buyer, as well as cut to length Sold by the meter and Special Offers. The consumer has the cost of one possibly bear impairment, if not exclusively on the examination of the ordered goods is due. You should be with handle the ordered goods carefully, do not use them like one Owner in use and with the original packaging to return these costs in case of a return avoid.
You have the goods immediately and in any case at the latest within fourteen days from the day you tell us about the Revoke this contract, send it back to us or hand it over. The deadline is met if you send the goods before the expiry of the fourteen-day period.


Expenses for returns are always refunded Not. missing or damaged parts in kits will be at the expense of the buyer added. Returns are accepted only free of us. When exercising of the right of withdrawal you are obliged to return, if the Goods can be sent as a package via a transport company (see § 12).
If you can not give us back all or part of the received services or only in a deteriorated condition, you may have to pay us compensation. This does not apply to the surrender of goods if the deterioration of the item is solely due to its examination, as it would have been possible for you in a retail store. Incidentally, you can avoid the obligation to pay compensation by not using the items as your property and refraining from anything that affects their value
§12.2 For B2B, the following applies: The value of the merchandise will be minus 7.40 on presentation of the invoice copy Euro for return freight, as well as goods from Custom Chrome and Motorcycle Storehouse credited less restocking.
In undamaged Original packaging becomes 10% and damaged packaging 15% the invoice price for restocking. The Minimum charge for restocking is 15 euros per item.
Is it a proven wrong delivery or order Manufacturing defects or a proven wrong order on our part, then will be refunded in full and no Fee for freight and restocking charged.


Electrical items cannot be returned. We do not warranty any electrical items including batteries.
Any warranty concerning electrical items must be addressed to the manufacturer directly.


No returns are accepted on helmets, clothing and apparel, except in case of a warranty claim.

To return items, you must use our return form, which can be found in the customer account under Downloads.
Returns will not be accepted or processed without this form.

The return address is:
BigTwin Motorcycles GroupTM
Heidenheimer Strasse 83
89537 Giengen a. Brenz.

Start Cancellation Policy

Right of Withdrawal for Consumers

You can cancel the sales contract within two Weeks after receipt of the goods without giving reasons in writing (eg. Letter, fax, email) or by returning the goods. Before the return you must consult us in any case otherwise the return shipment can not be processed. The period begins at the earliest with receipt of this instruction. to Keeping the cancellation period, the timely dispatch of the Withdrawal or the thing.
The right of withdrawal does not apply to special orders/backorders, custom-made products, audio or video recordings and software if and as soon as the data carriers supplied have been unsealed.
The written cancellation is to be addressed to:
BigTwin Motorcycles GroupTM
Heidenheimer Strasse 83
89537 Giengen a. Brenz

Phone +49 (0) 7322 - 919526
Fax +49 (0) 7322 - 919114

Withdrawal consequences

Transportable items are to be sent back. Non-parcels are picked up. You have to bear the costs of the return, if the delivered goods correspond to the order. If payments have already been made, the refund will be made immediately, but no later than 30 days.

The End Cancellation Policy

§ 13 Data Storage, Privacy and Privacy Policy

All your data and personal details are encrypted via SSL transmitted to us and can be read out by anyone on the move. you can be carefree on this point, this is indicated by the "lock symbol" in your browser. The following note applies only to data that you have on the occasion of your registration or an order in our online shop Become aware.
This data is only needed for Processing your order.
We do not share this data with others Data that we personally received from you in our store, from. So if you belong to our customer base and our invitations - e.g. to our Open House - or other references and information received from us and that for some reason no longer wish, it is not enough if You can unsubscribe here in the online shop.
order in our online store To order, you must provide some data for us. All these personal data are always treated confidentially. The data necessary for the business transaction are stored and in the Framework of order processing processed. In computing will be Your legitimate concerns gem. the legal regulations considered.
We keep your data only as necessary and required to complete your order. Of course we give Your data neither to third parties nor ask anyone (neither free of charge for a fee) in any way.
However, it may be necessary in some cases and in some articles, Your data - e.g. due to warranty cases u.a. - to our suppliers or other manufacturers. In this case, you agree Your registration in our online shop agrees. We
On this occasion, point out that the text of your contract Order is not saved with us. Please keep all Documents and messages you receive from us carefully.
Of course we respect your privacy. The settlement of Orders are made as far as practicable and possible by e-mail. Further You will only receive e-mails (newsletters and invitations) if you so to wish.
You can receive newsletters based on yours Register in this shop, unsubscribe at any time.

§ 14 Final provisions

The place of jurisdiction is Heidenheim a.d. Brenz (Baden-Württemberg - Germany) as agreed. The Nullity, contestability or invalidity of one or more These provisions affect the validity of the Otherwise not. This determination is then carried out replaced the corresponding legal regulation.